We are looking for a Head of Professional Services to lead and drive the strategic vision, planning, and execution of our Professional Services function for our key client. This role is highly customer-focused, requiring creative problem-solving, adaptability to change, and a strong ability to identify opportunities while ensuring the successful delivery of programs and initiatives.
As a key leadership position, you will have full accountability for programme execution managing customer expectations, proactively addressing risks, and overseeing complex projects ranging from 100 to several thousand days in scope.
This role demands a proven executive leader with deep expertise in professional services operations, complex project management, financial oversight, and team development. You will also play a pivotal role in cross-functional collaboration, ensuring best practices are shared across the wider organization.
This is a 100% remote role, based in Portugal, with occasional travel (approx. 10%) for collaboration with international teams.
Professional Services Leadership & Delivery
- Build, develop, and retain a high-performing Professional Services team with strong technical, commercial, and project management capabilities.
- Define and implement streamlined, agile and standards-compliant professional services processes that align with business objectives.
- Manage resource planning, allocation, and team capacity while ensuring high utilization and billability.
- Oversee program execution, ensuring on-time, on-budget project delivery with strong risk and issue management.
- Drive continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction.
- Maintain excellent client relationships, ensuring customer success and engagement at all levels.
Business & Financial Oversight
- Own the financial performance of the Professional Services function, including utilization rates, PS ratio performance, and contract spend management.
- Set and maintain rate cards, contingency models, and change management strategies to sustain a PS ratio of 2.0.
- Provide detailed monthly and quarterly reports on ongoing project performance and financial metrics.
- Identify and execute strategies to organically grow the Professional Services business.
Cross-Functional Collaboration
- Work closely with sales teams to support proposals, RFPs, and QBRs.
- Contribute to marketing initiatives, including content development and campaign support.
- Establish strong partnerships across the senior leadership team to align Professional Services strategy with broader company goals.
- Participate in industry events, knowledge-sharing sessions, and professional networks to stay ahead of market trends.
Experience & Qualifications
- 10+ years of direct experience in Professional Services management, preferably within a software or technology-driven organization.
- Degree in Computer Science, Engineering, or a relevant discipline.
- Hands-on experience with:
- Project management tools (MS Project, Agile methodologies).
- Business platforms (O365, Salesforce, CloudCoach).
- Experience working in global environments, collaborating with dispersed teams across multiple geographies.
- Strong facilitation and mediation skills, with a track record of successfully navigating complex stakeholder environments.
Why Join Us?
This is an exciting opportunity to take ownership of a critical leadership function, shape the future of Professional Services, and make a tangible impact in a dynamic, high-growth environment. If you're passionate about delivering world-class service, driving operational excellence, and working in a collaborative, international team—this role is for you.